Customer complaints in the logistics sector can manifest in various ways: an angry email, a critical online review, an uncomfortable in-person encounter, a negative social media post, or an unexpected phone call. Despite their challenging and uncomfortable nature, mastering the art of responding to customer complaints is a crucial aspect of conducting business, and addressing…
Supply Chain Risk Management is the systematic process of recognizing, evaluating, and alleviating risks across the entire supply chain to guarantee its seamless functioning. This encompasses managing risks associated with suppliers, logistics, compliance, and external variables such as geopolitical tensions, natural calamities, or market fluctuations. Successful SCRM strives to reduce disruptions, guarantee continuity, and sustain…
Dubai Maritime Authority (DMA) has introduced a noteworthy measure, Administrative Decision No. 2 of 2023, focusing on the transparency of local sea container charges in Dubai. This directive, a product of extensive consultations under the DMA’s formal stakeholder partnership program, signifies a substantial stride in promoting transparency, accountability, and competitiveness within Dubai’s ocean freight shipping…
In the unpredictable world of the container shipping industry, the last few years have been nothing short of a rollercoaster ride. From the soaring rates of early 2022 to the rock-bottom prices experienced in 2023, stakeholders are eager to discern what lies ahead in 2024. Will the container liners see a recovery, or are more…
In the ever-evolving landscape of global commerce, it is the air freight industry that propels international trade through its swift and efficient cargo movements. The recent surge in demand for goods, coupled with disruptions in ocean freight during the pandemic, has thrust air cargo into the forefront of the transportation and logistics sector. In this…
The success of an independent freight forwarder hinges on the establishment of productive collaborations and robust relationships within the freight forwarding network. Building and cementing connections with logistics partners is crucial for achieving a prominent international presence. Membership in the Globalia Logistics Network presents a unique opportunity, offering access to potential business opportunities from partners…
Upgrading your industry knowledge by joining a freight forwarding course is crucial in the logistics industry for several reasons, given the rapidly evolving technological landscape and the increasing complexity of supply chain operations. The logistics industry is undergoing a significant digital transformation with the introduction of technologies like blockchain, Internet of Things (IoT), artificial intelligence…
At a time when industries across all sectors are striving to adapt to digital advancement, logistics companies worldwide are gradually recognizing the need to embrace digital transformation. The shift towards digitization is now more evident than ever, especially after the pandemic when the industry learnt the lessons from the global supply chain disruption, due to…
Situated in the northeastern region of Spain, Barcelona is evolving into the economic hub of Southern Europe. Nestled along the Mediterranean coast, the city boasts a rich industrial heritage, a diverse economic landscape, and a bustling commercial network. The city’s global economic engagement is propelled by key entities such as its port, airport, the Zona…
Facebook Messenger marketing stands as a potent element in the digital playbook of freight forwarding companies. It offers a direct conduit to engage with customers, allowing forwarders to spotlight their strengths and underscore the tailored solutions they can provide to meet specific customer demands. With an audience exceeding 1 billion monthly users, FB Messenger emerges…