Newsletters

Message from the President

Dear members,

Welcome to the September edition of Globalia Logistics Network’s quarterly newsletters. Despite the setback our industry faced in the last two years, our members have turned the tide and are continuing to conduct their business profitably. Moreover, Globalia’s 4th Annual Meeting which will take place in March 2023, will further help the agents to boost their networking and convert the business opportunities into good profit.

In the newsletter, you will find an article that explains how the one-to-one meetings will promote your business interests. Like all our previous editions, this newsletter also covers the latest news from your partners as well as the network.

You will also get to read the news of the recent recognition of Hong Kong International Airport for its air cargo proficiency by Airport Council International. Furthermore, the selection of news headlines will keep you posted on the latest happenings in the supply chain sector. The article on client retention strategies comes with many handy tips that will help you retain your customers.

Additionally, you will get to read a brief overview of our International Transportation and Trade course that several members have taken and successfully completed.

Before concluding, I would like to remind you once again about the importance of sharing a portion of your shipments with your network partners. Remember that your cooperation will be amply rewarded by the business you receive from the other members.

Hope you enjoy reading!

Kind regards
Antonio Torres
President and Founder - Globalia Logistics Network

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Phuket, Thailand - 15th-17th March

Globalia’s 4th Annual Meeting

Members from over 194 cities are getting ready to take part in Globalia Logistics Network’s 4th Annual Meeting at Phuket, Thailand. Keep an eye on this section to find out how Globalia’s one-to-one meetings can strengthen the bottom line of your business.

How one-to-one meetings can help you boost your business

In order to survive the rising competition in today’s market, you must focus on building strong and sustainable relationships that would help to advance your brand as well as your profits. In Globalia’s 4th Annual Meeting, you will be able to have up to 32 one-to-one meetings with those members you are interested in deepening the relationship. With One-to-One Meetings, you will also benefit from:

Winning new projects

A one-to-one discussion with your network partner can go a long way toward winning new projects. The one-to-one meetings are meant to heighten your networking activities so as to help you land new projects in collaboration with your partners.

Enhancing collaboration

In spite of the innovations in communications, nothing can substitute the impact of one-to-one meetings. The face-to-face meetings will help you communicate clearly and concisely with your partners, foster a collaborative environment, and of course, enhance trust and credibility. The environment in which our meetings are held will also boost innovation and engagement which are vital for closing a deal with your partner.

Building lasting relationships

As per a survey by Forbes, 85% of business executives prefer faceto- face conferences as they lead to stronger and more meaningful business relationships. Moreover, in-person conferences also come with several group activities that further help in the strengthening of social bonds. For example, during Globalia’s Annual Meetings apart from the business meetings, members also get the chance to meet and interact under less formal circumstances. The cocktail reception, the dinner party, and the day trip are some of the informal activities that are also vital for strengthening the ties among the network members.

You need to grasp the simple fact that networking is crucial for the growth of your company and therefore you need to think of it as another investment in your business rather than a recurring expense.

Tips to prepare for the one-to-one meetings

Here are a few suggestions to ensure a smooth outcome of your one-to-ones.

1. Bring at least 100 business cards
2. Carry a minimum of 20-25 company brochures
3. Ideally, you should carry a PowerPoint presentation with all the information about your company, its strong points, and the kinds of services it offers
4. It also suggested that you bring the project statistics about your company. For example, showing the number of shipments from/to cities to your partners will better convince them to entrust a project to your team

In addition to the above, each delegate should do his/her homework about the agent he/she is having the meeting with. Think about why you are having the meeting, what you want to know about them, and vice versa.

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MEMBER NEWS

Globalia Vadodara wins the TV9 Leaders Of Road Transport Company Of Year Award
Read more

Globalia Bogota moves an international shipment of over 1,553 tonnes by ocean freight
Read more

The Managing Director of Globalia Vadodara participates as a panelist at the Hazchem Seminar
Read more

Causes of container shipping industry challenges as experienced by Feroniki
Read more

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NETWORK UPDATES

Globalia Logistics Network launches its Instagram account

Globalia’s Instagram page will come with photos and videos from the network that followers can view on the go from their mobile devices.

Globalia Logistics Network, an international freight forwarding network with members from 194 cities, has recently launched their Instagram page. This new social media handle will help to further enlarge the audience base of the logistics network and enable them to reach out to potential agents in the future. Additionally, their strong social media presence will also keep their followers updated, and add to their digital visibility.

Globalia Logistics Network has always had a strong presence on social media with handles on Facebook, Twitter, YouTube, and more recently Instagram. Every week Globalia posts the news from the network and its members on their social media handles to keep their followers updated. Moreover, they make sure to post the news about the achievements of their agents which in turn promotes the members and increases their online presence.

As stated by Maria Serrano, Globalia’s PR and Event Coordinator, "We firmly believe that an active presence across a number of social media platforms greats helps to expand the outreach of our network. Moreover, these days the audience is more reliant on audio-visual platforms like Instagram for their daily dose of news and this is precisely why we have decided to be active on this platform."

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NETWORK UPDATES

The International Trade and Transportation Course launched by Globalia is a complete success

Globalia Logistics Network has opened an online academy for their members to enhance their skills, become more efficient and prepare themselves to take up greater responsibilities.

With the aim of broadening the agents’ skills and knowledge, Globalia Logistics Network has launched its freight forwarding courses. In order to provide the most efficient training material, Globalia has partnered with the Canadian International Freight Forwarders Association (CIFFA), one of the leading logistics course providers, and Container xChange – a neutral online platform, used by 600+ freight forwarders who is offering a wide range of training material regarding the leasing container industry.

Globalia Logistics Network has inaugurated its online academy with the International Transportation and Trade Course and it has been an outstanding success. More than 20 students have enrolled and over 80% have already been certified. The main aim of this course is to help the participants reach new goals and confidence while boosting their productivity, enhancing their skills and even preparing them for greater responsibilities. The International Transportation and Trade Course is about the foundations of international freight forwarding, how to manage risks by selecting the appropriate Incoterm, how to calculate freight charges and load shipments, types of equipment and documentation used to move goods.

Antonio Torres, President and Founder of Globalia states: "We have opened our online academy with the intention of providing our agents with a platform for inspiring educational courses that will enable them to set the international standard in their everyday shipping and logistics operations. We are delighted to have had this high demand among our members and very proud of the obtained results. We really hope that we will keep this high level in future courses."

The Canadian International Freight Forwarders Association (CIFFA) is a course provider with more than 60 years of experience in logistics learning. The courses they offer are suitable for supply chain professionals who want to upgrade their knowledge base, and also for newcomers to this industry who want to take a deeper dive into the vast subject of transportation and logistics management.

Apart from the International Transportation and Trade Course, Globalia is also offering the Essentials of Freight Forwarding Course provided by CIFFA . This course will instruct the participants on multiple themes including export packaging, warehousing, document preparation or cargo insurance and it has already opened its registration.

Globalia has also established a partnership with Container xChange in order to offer a SOC Masterclass for members to understand the leasing container industry. The SOC Container Masterclass is provided as a complement to the other two courses. It consists of an “everything-you-need-toknow” course about handling Shipper Owned Containers.

The specially designed online training courses are helping Globalia members to cope with the industry challenges and confidently execute complex logistical procedures. Furthermore, upgrading the work skills will also allow them to stay updated with the industry changes, take the necessary measures to bypass any obstacles in the process of successful execution of a project, and provide better customer service.

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Hong Kong International Airport gets recognized for its air cargo proficiency by the Airports Council International

This has been made possible by the rise in air freight operations of the awardwinning airlines Cathay Pacific which uses the Hong Kong Airport as its hub

Hong Kong Airport has been given the status of the busiest cargo airport in terms of tonnage by the Airport Councils International (ACI). Memphis Airport which previously held this position is presently at number two. The air cargo operations of Cathay Pacific are responsible for 25% of the yearly revenue of this airport. This carrier connects the airport to 46 destinations internationally.

The dedicated Cathay Pacific terminal at the HK Airport which has considerably expanded in the last few years presently offers a yearly throughput capacity of 2.6 M tonnes. Moreover, this Hong Kong based carrier has significantly improved its efficiency, reliability, and customer experience by providing value-added end-to-end air freight services.

With a vision to simplify the logistics of global trade, Hamburg based company Container xChange connects industry players and brings them on one simple and efficient infrastructure to help them digitize their container logistic operations. Globalia members will join more than 1000 companies such as Kuehne+Nagel, Seaco, Sogese, Ocean Box, VMR Lines and Sarjak in revolutionizing their container sourcing method. Watch video      See how it works

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SECTOR NEWS

Brussels Airport is strengthening its position as one of the top air cargo hubs in Europe

They are about to invest €70 million in the modernization of their cargo zone which will be complete by 2025

Brussels Airport is gearing up to refurbish its cargo handling area so as to meet the rising demand for handling and storage space. Additionally, this airport has adopted a new strategy to come up as one of the prime airport business districts of the continent. By early 2025, they are planning to build three new buildings with parking spaces in their cargo zone called Brucargo Central.

This project which will span over an area of 83,000 square meters will allow the airport authorities to attract new businesses and offer their partners warehousing services and larger, more efficient, and more sustainable offices. Additionally, sustainability is a strategic priority of Brussel Airport’s infrastructure development project. They are working towards the implementation of sustainable aviation fuel and electric ground handling material.

This airport is one of the fastest-growing air cargo hubs and one of the most important hubs for pharmaceutical shipments. In 2021, Brussels Airport recorded a massive growth in cargo volume and the current endeavours aim to improve its position even further. Moreover, to this end, they are also focussing on the digitization of their services. "We want to further strengthen our position as a global cargo hub and develop the cargo area in a sustainable way in order to offer our logistics partners the most efficient infrastructure and operational processes," says Arnaud Feist, the CEO of Brussels Airport Company.

MORE NEWS AT A GLANCE

Edmonton Airport in Canada is all set to transform itself into a major air cargo hub with a billion-dollar investment toward creating an air logistics village

Transport Canada has granted over USD 77.3 million for enhancing the cargo and logistics operations at the Edmonton Airport which will include the development of an area of 2,000 acres with 60 million square feet of e-commerce logistics and fulfilment centres

French multinational Bollore Logistics completes the acquisition of Lynair Logistics to expand its footprint in Australia

In the words of the CEO of Bollore Logistics, "The acquisition of Lynair Logistics further strengthens our presence in Australia, and we are pleased to welcome our new, experienced, and highly capable team members into the Bolloré Logistics Australia family"

Germany, Denmark, Estonia, Latvia, Lithuania, Poland, Sweden, and Finland sign a pact to augment their offshore wind power sevenfold

These Baltic countries have pledged to increase their offshore wind power and started a greater collaboration to boost the amount of LNG and other fuel imported by sea to counter the Russian threat in the field of energy

The Black Sea Grain Corridor moves over one and a half million tonnes of grains from Ukraine to Ethiopia

As a part of the Black Sea transit deal’s operation, over 60 ships and 1.5 million tonnes of food products have departed Ukraine

The Black Sea Grain Corridor moves over one and a half million tonnes of grains from Ukraine to Ethiopia

As a part of the Black Sea transit deal’s operation, over 60 ships and 1.5 million tonnes of food products have departed Ukraine

The cargo division of Emirates launches a humanitarian air bridge from Dubai to Pakistan to help the country combat the ravages caused by the devastating flood

This airbridge will allow Emirates to augment the volume of relief aid cargo and will be available to organizations based at the International Humanitarian City (IHC) the world’s largest aid hub

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TIPS FOR INDEPENDENT FREIGHT FORWARDERS

CUSTOMER RETENTION STRATEGIES

Although the prospect of acquiring new clients is certainly attractive, keeping your clients coming back to you will lead to a larger profit since it costs you nil. However, in order to make your customers come back to you for their future logistical requirements, you need to put in place a well-thought-out customer retention strategy that will keep your clients contented and engaged. In this article, we will take you through several important tips to enhance your level of customer retention by inspiring brand loyalty.

TIPS TO RETAIN YOUR EXISTING CUSTOMERS

OFFER A CUSTOMIZED CUSTOMER EXPERIENCE A key factor that distinguishes multinationals in the logistics sector from independent freight forwarders is the ability of the latter to provide a personalized customer experience. This is precisely why your customers seek out your services which is why you should not offer generic logistical solutions to all your clients. Personalized services have a strong impact on your customer relationships and encourage your customers to come back to you because of your attentiveness.

CREATE TRUST WITH YOUR CUSTOMERS
There are two things you need to keep in mind when it comes to building trust with your clients. Firstly, remember that trust is never built in a day. Secondly, do not presume that your clients trust you just because they are doing business with you. Trust can be defined as a deep faith in the credibility, capability, honesty, and strength of your organization. Trustworthiness is an important factor in trust building so put in some effort towards delivering value to your clients.

GET FEEDBACK FROM YOUR CLIENTS
It is hard to enhance your level of service unless you don’t know how your customers are perceiving it. Sometimes, criticism is the best form of self-improvement. In order to bring your customers back to you, you need to initiate a process of getting client feedback and sharing the same with your entire team. The easiest way of doing this is to collect, analyse and share the client reviews. Moreover, conducting client satisfaction surveys is also an excellent way of getting your customers’ honest opinions about your services so that you can improve them as per your customers’ expectations.

MAKE USE OF CUSTOMER SERVICE TOOLS
As an independent freight forwarder, you need to make their first impression with your company count. Your client is more likely to recall any customer service hitches in their first onboarding. Therefore, you need to avoid possible hitches on their first encounter with your team otherwise they might find another logistics service provider. Additionally, you need to take special care of the details of the service which includes timely email/message triggers, follow-ups, and suggestions.

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Refer&Earn

The growth of our network in the past few years has been astounding but we still have enough room for more agents!
25% discount on your next annual membership fee!
Make sure to talk to your peers in the industry about the advantages of becoming a member of Globalia!

Here are some of the cities which are in need of coverage

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PUBLIC HOLIDAYS

You can check all the public holidays and details on www.officeholidays.com

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GLOBALIA BIRTHDAYS

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Logistics Events and Exhibitions

Globalia has a collaboration and presence at many industry events. Members can enjoy exclusive discounts.

Check the list of events