Tag: customer service

Globalia is now on WeChat to provide a seamless communication experience for the agents

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Globalia Logistics Network integrates into WeChat platform with the objective of providing better customer service

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Globalia Logistics Network is now on WeChat

 

Globalia has enhanced its customer service reach by joining WeChat, providing members with a seamless platform to connect with the network. This move aims to enhance accessibility and communication, offering an additional avenue for members to engage with the Globalia team.

WeChat includes a QR code scanning feature, enabling swift and effortless access to Globalia’s account. Globalia’s presence in this platform is especially valuable for members who may not be on WhatsApp, as it provides them with the opportunity to leverage WeChat’s instant communication feature for seamless interaction with their network partners across 211 cities.

Antonio Torres, President and Founder of Globalia Logistics Network, states, “The integration with WeChat will allow us to create yet another real-time communication channel. It will help to foster quicker and more efficient interactions among network members and the team. Furthermore, the group chats will facilitate instant updates, discussions, and coordination, eventually leading to stronger bonds within the Globalia family.”

Globalia’s integration into the WeChat platform underscores its dedication to innovation and customer-centric solutions. This move is all set to improve the overall client experience within the network, setting new benchmarks for efficiency and service excellence.

Click this link to communicate with the Globalia team on WeChat.

Globalia Sydney creates a dedicated Customer Service Department

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This six-member team has been specially trained for proactive and responsive communication with their clients and all internal and external stakeholders

PCFS Logistics PTY LTD, a Globalia member in Sydney, Australia, has created a dedicated customer service department. The team will be led by their Customer Service Manager, Ms. Diana Atanasovski, and Customer Service Supervisor, Mr. Daniel Mackovski. Additionally, they will be supported by their Customer Service Representatives Ms. Christine Tsanterman, Ms. Brankica Lalic, Ms. Supriya Singh and Mr. Brett Toland.

As stated by Mr. Paul Petrovski, the Managing Director of PCFS Logistics, “We trained this team to specifically work towards implementing in-depth knowledge of our customer needs, their products and supply chain, combined with pro-active and effective communication towards our customers, and sharing of this knowledge throughout the PCFS Team.”

Since April 2021, their Customer Service Team has been working towards the creation and maintenance of improving the value offered to their clients. This implies an enhanced customer experience, meeting all the service expectations, increased timely contact with internal and external stakeholders, and a structured follow-up on all customer issues, concerns and complaints.

The Customer Service Team will form their central communication hub by providing immediate response and support, whilst eliminating the pain points across their operations by resolving issues quickly at the first point of contact.

“Improving the customer service is absolutely imperative for the success of independent freight forwarders. We are confident this significant operational change will enhance our service offering, with improved role clarity and focus on quality outcomes for our partners and our clients,” adds Mr. Petrovski.

Congratulations to PCFS Logistics and all the best for their future endeavours!