The newsletter provides a glimpse into every aspect of Globalia’s 5th Annual Meeting while keeping members updated with news from agents and the industry
Globalia Logistics Network’s Post-Conference Special Newsletter is now live and available for reading on the Globalia website. This edition is dedicated to the recently concluded freight forwarders conference in Bali, which brought together over 90 network members for three days of uninterrupted networking in a picturesque setting.
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Readers will get to explore every aspect of Globalia’s 5th Annual Meeting in Bali and discover how it empowered members to fortify their partnerships with international logistics leaders. The newsletter offers an inside look at the Day Trip, Welcome Cocktail Reception, One-to-One Meetings, and FreightViewer workshops conducted during the event. Additionally, there is a special section where Maria Serrano, Globalia’s PR and Event Coordinator, provides invaluable tips for a successful follow-up with your partners after the conference.
Our Members News segment shines a spotlight on the remarkable achievements of our members from cities around the world. From business expansions to innovative projects, discover the success stories that are driving our network forward. Additionally, this edition features an insightful article on how freight forwarders can effectively handle customer complaints, providing practical tips and strategies to enhance customer service and satisfaction levels. Lastly, readers can also take a look at the most talked about news and news headlines from the freight forwarding sector.
Don’t miss out on all the exciting updates and valuable information.
Colombian customs authority issues new decree on advance shipment declarations: A report with insights from North Carga SAS
North Carga SAS, Globalia member in Bogota, Colombia, has announced an important update regarding new customs regulations issued by the Colombian Customs Authority. This new decree, issued on May 22, mandates that all air and sea shipments arriving in Colombia must have an advance declaration submitted 72 hours prior to arrival. This report outlines the details of the decree and provides insights from Michelle Camargo, Corporate Business Director at North Carga SAS.
New requirements for shipment documentation
Under the new decree, all shipments to Colombia must be accompanied by complete documentation, including final House Bill of Lading (HBL) and Master Bill of Lading (MBL) releases, no later than the day of departure from the origin. While the decree is not yet in effect, implementation is expected to begin in October. To ensure compliance, North Carga SAS will begin trial runs this month.
Key provisions of the decree
Michelle Camargo, Corporate Business Director of North Carga, emphasizes the importance of adhering to the decree’s provisions to avoid substantial penalties. “We are committed to aligning our processes with the new regulations to avoid any disruptions or penalties,” she stated. “The penalty for non-compliance is approximately USD 5000 per House Air Waybill (HAWB) or HBL.”
The decree specifies that HAWB, MAWB, MBL, and HBL numbers must remain consistent and must not change. Additionally, cargo must be labeled with a serial number when applicable. Any approved changes to these numbers must be promptly reported, detailing the specific alterations made. Lastly, cargo release and issuance must occur at the time of departure or up to five days prior to arrival. Total quantity of pieces
- Total gross weight in weight measurement unit (kg)
- Description of merchandise
- NCM (Mercosur Common Nomenclature)
- CBM (cubic meters)
- Total freight value
- Freight payment form (CC/CP)
Preparing for Implementation
North Carga SAS is taking proactive steps to ensure compliance with the new decree. “We appreciate our customers’ cooperation in adapting to these new requirements,” Michelle Camargo noted. “We will remain vigilant for any updates regarding the implementation of the decree and ensure that our processes are fully compliant.”
The company is preparing its team and systems to handle the advance declaration process efficiently. This preparation includes conducting trials to refine their procedures and mitigate any potential issues before the decree comes into full effect.
Conclusion
The new decree by the Colombian Customs Authority represents a significant change in the documentation and reporting requirements for shipments arriving in Colombia. North Carga SAS is dedicated to ensuring compliance and minimizing disruptions for its clients. With thorough preparation and cooperation from all stakeholders, the transition to these new regulations can be managed smoothly and effectively.
For further information and updates on the implementation of this decree, please contact North Carga SAS.
Globalia San Jose achieves BASC Certification for the second year
Additionally, they have been actively fostering international collaborations with Globalia partners in Ho Chi Minh and Hong Kong to enhance its service offerings
Econocaribe Consolidadora, Globalia member in San Jose, Costa Rica, announces the renewal of its BASC Certification (Business Alliance for Secure Commerce) for the second consecutive year. This achievement is a testament to the company’s commitment to maintaining high standards in supply chain security and quality, a cornerstone of its service to customers worldwide.
The BASC (Business Alliance for Secure Commerce) Certification is a prestigious international recognition that emphasizes the implementation of high security standards in supply chain and logistics operations. This certification focuses on enhancing security practices, preventing smuggling and terrorism, and ensuring the integrity of the global trade system.
Deivid Correa F., Regional Manager of Econocaribe Consolidadora, highlighted the significance of this certification: “Securing our BASC Certification for the second year is a testament to our robust security processes throughout the entire logistics chain. This certification is crucial for our customers, ensuring them that we adhere to stringent security protocols and enabling us to engage with businesses that demand high-quality standards.”
Furthermore, they are also engaged in collaborative projects with Super Cargo, Globalia Ho Chi Minh, and RS Logistics – Globalia Hong Kong. The company has established a sustained relationship with Super Cargo Vietnam, focusing on developing air service transport from Vietnam to Central America.
Further strengthening its global footprint, they recently hosted representatives from RS Logistics Hong Kong at its office in Costa Rica. The meeting, held last month, focused on discussing the opportunities to enhance the Asia-Costa Rica. This collaboration has already resulted in several Full Container Load (FCL) and air shipments.
Congratulations to Econocaribe and wishing them all the best with many such collaborative projects!
Globalia Budapest relocates a telecommunications company’s entire inventory to a state-of-the-art warehouse
Over the years, the partnership between Masped Logistics and the telecommunications giant has flourished, driven by a shared commitment to technological advancement and operational efficiency
Masped Logistics, Globalia member in Budapest, Hungary, has recently helped in the relocation of a telecommunication company’s inventory to a new warehouse. This new storage facility, located within the Freeport of Budapest—the largest tri-modal logistics distribution center in Hungary—offers a strategic advantage with its advanced infrastructure designed to meet the diverse needs of both parties.
The move encompassed the transfer of the entire inventory to the new warehouse, a process executed with precision to ensure continuity of operations. The new warehouse is not just a storage space but a hub of innovation and collaboration.
The office area, constructed from containers, provides a comfortable and functional environment for the client to conduct negotiations and engage in the daily activities of the warehouse. Moreover, as the logistics partner of one of the country’s largest telecommunications companies, Masped Logistics has been at the forefront of delivering comprehensive warehouse logistics and freight forwarding services for nearly two decades.
The two companies together developed an intelligent demand generation system that can processes millions of data points daily, enabling precise inventory management across the client’s retail network.
“Lastly, with a focus on continuous improvement and customer-centric innovation, Masped Logistics is delivering exceptional service and value to its partners,” says Miklos Bartko, Division Manager of Globalia Budapest.
Congratulations to Masped and wishing them all the best for their upcoming projects!
Globalia Fremantle (West Australia) to arrange all the freight from Australia to Las Vegas for the 2024 Mineexpo
Transitainer WA has further nominated their Globalia partner Radius International as their agent to handle the freight upon arrival in the USA and get it to the convention
Transitainer WA, Globalia member in Fremantle, Australia, has secured a contract to manage the freight from Australia to Las Vegas for the 2024 Mineexpo, the world’s largest mining expo held every four years. They will be responsible for the freight of approximately 35 Australian exhibitors participating under the Austmine Pavilion. Austmine, with over 730 members in Australia, represents a significant network, providing Transitainer WA with substantial exposure within the mining industry.
Kelly Crossley, Director of Transitainer WA, said, “We are thrilled to have been appointed as the forwarder to handle the Australian Pavilion, managing the freight for all the exhibitors. This project underscores our capability to handle complex Expo and convention cargo, showcasing our expertise to the global mining sector.”
To manage the logistics upon the freight’s arrival in the USA, Transitainer WA, has partnered with Radius International, Globalia member in Chicago. “I met Kirk and Trish from Radius International at the Globalia Logistics Network’s Annual Meeting last year. With the help of Branch Manager John Houston and their comprehensive solution, I feel very confident working with them on this important project,” said Crossley.
A major concern with the supply chain’s current issues is making sure supplies arrive on time. These issues include space delays, congestion, and rate rises. Crossley expressed her enthusiasm for this new partnership within the network, stating that, “I am excited first and foremost to be collaborating with a Globalia partner. I hope this brings mutual prosperity for both companies! We must now make the most of this opportunity and use this as a platform for additional exposure.”
Congratulations to Globalia Fremantle and Globalia Chicago and all the best for this collaborative project!
Globalia Miami transports four mining trucks with a gross weight of 263976 lbs from the USA to Chile
With 25 years of experience, they have established themselves as a leading mining freight forwarder ensuring safe and timely delivery of heavy equipment
Delta Line Intl, Globalia member in Miami, USA, has successfully orchestrated the transportation of four disassembled Cat 793 Trucks from the manufacturing hub in Illinois, USA, to Puerto Angamos, Chile.
These colossal trucks, manufactured in 2024, were meticulously disassembled into 100 pieces each to facilitate their transport. With a staggering unit gross weight of 263,976 lbs. and dimensions measuring 413 X 151 X 136 inches, the task of transporting them demanded precision and expertise.
“We are thrilled to have successfully managed the transportation of these massive Cat 793 Trucks,” said Alejandro Arrieta from Delta Line Intl. “Our team’s dedication and expertise have once again demonstrated our commitment to delivering exceptional logistics services.”
The cargo departed from the port on 24th May and was destined for BBC Chartering, c/o Manchester Terminal in Houston. After a long journey on the ocean, the cargo is expected to arrive at Puerto Angamos by June 25.
Congratulations to Globalia Miami for successfully pulling off this massive shipment!
Silk Way West Airlines honours Globalink Logistics as the top CIS market contributor
Silk Way West Airlines, the premier Azerbaijani all-freighter cargo carrier, celebrated its key contributors’ long-standing partnership and achievements during a gala dinner in Dubai
Globalink Logistics, gets honoured as the top market contributor in the CIS (Commonwealth of Independent States) region by Silk Way West Airlines, a premier cargo carrier from Azerbaijan. They are Globalia member in Turkmenbashi and Ashgabat, Turkmenistan; Tbilisi, Poti, Georgia; Bishkek, Kyrgyzstan; Baku, Azerbaijan; Yerevan, Armenia, Aktau, Almaty, Atyrau, and Nursultan, Kazakhstan; Moscow and St. Petersburg, Russia; Kiev, Ukraine; Dushanbe, Tajikistan; and Tashkent, Uzbekistan.
This prestigious event held during a Gala Dinner in Dubai highlighted the enduring and mutually beneficial relationship between the two companies. For 20 years, Silk Way West Airlines and Globalink Logistics have maintained a partnership characterized by shared growth and leadership within their respective market segments.
Silk Way West Airlines operates a robust schedule with approximately 350 monthly flights connecting major destinations across Europe, Asia, and the Americas. The airlines fleet, which includes 12 Boeing 747-8F, 2 Boeing 777F and Boeing 747- 400F models, supports significant cargo movements and underlines its critical role in global air logistics.
“This recognition celebrates the past year’s successes and reaffirms Silk Way West Airlines and Globalink Logistics’ commitment to continuing their collaboration and driving further success in the logistics industry,” says Binur Zeinelova, Corporate Communications Manager of Globalink Logistics.
The accolade awarded to Globalink Logistics at the gala dinner underscores its important contribution to the Silk Way West Airlines network, enhancing the strategic business relationship between the two entities. As a recognized leader in shipping and logistics, Globalink Logistics has expressed its pride in this achievement and commitment to sustaining and furthering its support for Silk Way West Airlines.
Congratulations to Globalink Logistics and all the best for their upcoming projects!
Globalia Logistics Network hosts successful 5th Annual Meeting in Bali, unveiling new digital initiatives
Held in Bali, Indonesia, from 17th to 19th April, the conference brought together more than 90 freight forwarders for three days of uninterrupted networking
Globalia Logistics Network brought together over 90 logistics leaders from across the globe in Bali to commemorate its 5th Annual Meeting. The event, held from 17th to 19th April at the Intercontinental Bali Resort, showcased the network’s commitment to innovation, collaboration and digitization within the freight forwarding industry.
“In the last seven years, Globalia has experienced significant growth, solidifying our position as one of the best logistics network globally. The conference provided an invaluable platform to nurture trust and camaraderie within our network. Moreover, members who attended the event could also explore the new services offered by the network, that positions Globalia as a pioneer in digitization and development. The meeting exceeded expectations, ensuring our members depart with a wealth of new business prospects for their respective cities,” stated Mr. Antonio Torres, Founder, and CEO of Globalia Logistics Network.
Like last year, Globalia’s conference web app for delegates ensured seamless access to the meeting agenda and essential conference updates. Upon logging into this application, delegates could access all meeting information, including the conference schedule, which greatly assisted the agents, enhancing the overall conference experience for attendees.
Throughout the event, delegates engaged in numerous one-to-one meetings, an essential component of the event that facilitated discussions on potential collaborative projects. The in-person business discussions, which are the cornerstone of the conference, enabled delegates to meet their partners face-to-face and explore new business opportunities.
The launch of Globalia’s new web app, redesigned website, and strategic partnerships with industry leaders such as Container xChange and Redkik mark signigicant landmarks in the network’s journey toward digital transformation. During the three-day conference, Globalia showcased a range of cutting-edge digital solutions to its members, including the new web app, redesigned website, and advanced digital services like personalized cargo insurange booking right from the Members Area of Globalia’s website. These initiatives highlights Globalia’s leadership in leveraging technology for the benefit of its worldwide network of freight forwarders.
During the FreightViewer Workshops conducted by Andrea Martin, Globalia’s FreightViewer Coordinator, members were explained about the latest additions to the network’s member-exclusive Transport Management System (TMS) and how to make the most of the new features.
Other highlights of the event included a group tour of the World Heritage sites of Bali, a welcome cocktail reception, and a Gala Dinner Party which provided the delegates with opportunities for relaxation and informal networking alongside formal business proceedings.
The success of Globalia’s 5th Annual Meeting underlines the role of the network in empowering members to expand their operations and forge enduring connections, shaping the future of logistics collaboration.
Interview with Globalia London: A look at time-critical shipment
“We are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of time-critical cargo requests, which often arise at the last minute”
This week, we had the pleasure of conversing with Mark Hawkins, the Group Managing Director of Mapcargo International Ltd, Globalia member in London, UK. In our insightful discussion, Hawkins has discussed in details the array of time-critical shipment services provided by the company and how it is helping their partners and customers.
Q. Tell us a bit about your company.
A. Mapcargo is one of the leading privately owned integrated logistics firms in the UK. Since our establishment in 1995, we’ve prided ourselves on delivering personalized service to our clients, facilitated by an exceptional team. Regular face-to-face meetings, personalized communication, and mutual care define our relationships, reflecting in the outstanding service we provide and the enduring partnerships we foster. At the core of our operations lies a commitment to cater to our clients’ needs above all else. Moreover, we craft our operations meticulously to adapt to the unique requirements of each customers and their processes. We pride ourselves on offering flexible solutions that can be tailored to suit specific client needs.
Q. Over the years, you have emerged as one of the leading providers of time critical cargo services. Tell us a bit about these services.
A. We have a trained and fully equipped team who are available 24/7/365 to take the calls of our clients and instantly react to demanding situations. We offer a complete range of time critical services including European Express Delivery, NFO (Next Flight Out), OBC (On Board Carriers), AOG (Aircraft on Ground), MIB (Merchandise in Baggage), aircraft and helicopter charters, customs clearance and ATA carnet, dedicated EU transport and on-site set up for events, exhibitions, and productions.
Q. Could you explain in details about the AOG services you are offering? How is it helping you clients?A. Our AOG services play a vital role in the supply chain, swiftly delivering essential parts to facilitate the prompt return of grounded aircraft to service. This ensures the resumption of normal cargo and passenger movements. Serving airlines, MROs and spare part stockists, we offer rapid response times and a range of service options including On Board Courier and Next Flight Out, providing comprehensive solutions for aviation needs. |
We are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of cargo. At the core of our operations lies a commitment to cater to our clients’ needs above all else. Our systems are meticulously crafted to adapt to the unique requirements of each client and their processes.” |
Q. What are the challenges of time-critical cargo ? What does Mapcargo do to face them?
A. One of the biggest challenge of time-critical cargo requirements is that they have an unpredictable nature, which often arise at the last minute. That is why, we remain prepared to respond swiftly. Typically, we have a window of 30 minutes to an hour to develop a tailored solution to suit their requirements. Additionally, if shipments arrive just one day late, the economical loss can be extremely huge for our client. That is why they choose us. We are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of cargo movement. Our fully equipped team is available 24/7/365 to take the calls of our clients and instantly react to demanding situations.
Q. Which parts of the logistics chain you are responsible for?
A. We offer direct courier solutions for supervised delivery of important items. Whether it is sensitive documents or crucial automotive parts, our dedicated On Board Courier service is the most efficient and reliable means of transportation. Furthermore, we offer rapid response time via our global network of couriers. Moreover, we allow our customers to track the movement of the cargo by providing regular milestone updates.
Q. Which are your other areas of specialization?
A. We also offer unparalleled project cargo and OOG cargo services. Additionally, we are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of cargo movement. Some of the services we provide are RORO vessel, breakbulk options and oversized containers, heavy weight cargo transportation by multi-axle trailer, total logistics planning, onsite installations and packaging removal, and global project planning, design and management.
Q. Which are the sectors you cover?
A. The sectors we support include media and productions, automotive industry, healthcare sector, events and exhibitions, rapid response inventory, ambient and temperature controlled goods.
Q. What sets you apart from your competitors?
A. What sets Mapcargo apart from competitors is our ability to facilitate multimodal shipments encompassing air, sea, road, express, and courier services. Additionally, we cater to a diverse range of industries, offering tailored solutions to meet their specific needs. Leveraging our partnership with Globalia, we boast a network of over 200 dependable partners worldwide, further enhancing our global reach and capabilities. Moreover, we specialize in providing transpacific and transatlantic shipment services, ensuring efficient and reliable transportation across these major global routes. Last but not the least, our customer-focused approach is what distinguishes us in the industry, as we prioritize meeting and exceeding the needs of our clients at every stage of their logistics journey.
Globalia New York gives an account of their experience using the member exclusive online quoting platform, FreightViewer
“It has made our day-to-day work very easy, and has enabled us to offer online services which is important in a time when many platforms are allowing users to enter their pages, see rates, itineraries, and the status of the cargo”
This week, we present an exclusive interview with Samuel Martinez, the Sales Manager of KBL Container Line, Globalia member in New York. In this special interview, our focus is on FreightViewer, Globalia’s member-exclusive online freight quoting platform. Mr. Martinez sheds light on the utilities of the software and how it is instrumental in accelerating their team’s everyday work processes. Don’t miss this insightful interview, offering a deep dive into the functionalities and advantages of FreightViewer. Stay tuned for an enriching discussion on the transformative impact of this innovative tool in the logistics industry.
Q. What encouraged you to start using FreightViewer?
A. When I first started using FreightViewer I was particularly interested in simplifying the rate search process for both direct customers and agents. I also compared it with other digital platforms, including those of various shipping lines, and found FreightViewer to be particularly useful. The platform not only met but exceeded expectations, providing a valuable tool for efficient rate searches within the logistics industry.
Q. How were the beginnings of using the platform?
A. Initially, I had many questions for the FreightViewer Department regarding the platform and they provided responses that I could understand. It’s a process that takes time and adaptation. Although in the beginning it was challenging to embrace the new procedures in the daily tasks, now it has become an indispensable aspect of our work processes. I believe motivation and spreading the word are crucial for each agent to be encouraged to offer their rates online.
Q. How is FreightViewer helping you in your day-to-day functions?A. FreightViewer processes all the quoting operations within one single channel. This in turn enormously augments the operational efficiency of our company and has helped us take a step further toward becoming a digital freight forwarder. FreightViewer has offered us instant quoting ability, ensuring accuracy of quotation, and streamlining the steps involved in logistical operations. I am currently modifying rates and asking agents to consult the platform for quotations. As per our experience, users have successfully generated quotes, search and compare prices. |
It’s essential for all Globalia agents to upload their freight rates as it is the first step making the best use of this TMS. This first and crucial step will go a long way in simplifying the quote generation process ensuring accuracy and response time. |
Q. How does FreightViewer influence your customer service?
A. The customer service of our company has become straightforward for me after grasping key aspects, such as classifying customers based on company type—whether they are direct shippers, internal forwarders in the USA, internal NVOCC, or external agents. This categorization facilitates the establishment of a profit margin for services. Moreover, once the customer adapts to this approach, it is easy to make sales decisions. However, it’s essential for all Globalia agents to upload their freight rates as it is the first step making the best use of this TMS. This first and crucial step will go a long way in simplifying the quote generation process ensuring accuracy and response time.
Q. Why do you think logistics companies should adapt to the process of digitization? How does Globalia’s online freight quoting platform help you to approach the digitalization process?
A. We have reached a time when the freight forwarding industry has become dependent on digital technologies like never before. Logistics service providers around the world are already leveraging digital transformation to streamline their processes, integrate new initiatives, satisfy customer expectations, save time and money, and adapt to the changes in market demands and business scenarios. Additionally, the multinationals are experimenting with industry-defining technologies and expanding to new markets. In this scenario, it has become imperative for small and independent freight forwarders like to implement an effective digital strategy.
It has made our day-to-day work very easy especially in a time when other companies are adapting the same systems where they allow you to enter their pages, see rates, itineraries, see the status of the cargo. Simply put, FreightViewer has made it easier for those who work this part of the process. The utility lies in the variety of options provided by different shipping companies, allowing you to choose costs and transit times based on the specific needs of your clients.
Globalia members requiring quotations from/to New York are invited to check KBL Container Line’ rates online through the Members Area.