The market reputation of independent freight forwarders is entirely dependent on the way they serve their customers. Just like any other sector, the freight forwarding industry is striving to create a long-term mutually beneficial relationship with its customers. Apart from strengthening the brand image, a sound relationship with customers also helps to deal with the…
Technology has become an essential aspect in our everyday life which is entirely dependent on digital technologies. By ‘digital transformation’ we refer to the process of reshaping services, operations, and the entire business structure by adopting new technologies. Freight forwarders are already leveraging digital transformation to streamline their processes, integrate new initiatives, satisfy customer expectations…